FAQ

Q: What do you sell?

 

A: We sell gear for thru hiking, and other outdoor gear. This includes tents, backpacks, trekking poles, GPS devices, etc.

 

Q: Do you only sell to thru hikers?

 

A: No. We accept all customers. Plus, much gear specialized for thru hiking is also useful for day hiking and camping

 

Q: Do you charge sales tax?

 

A: Because we are based in California, we only charge sales tax for purchases by California residents.

 

Q: What is your return policy? 

 

A: All sales are final. However, if delivery fails, you are entitled to a refund.

 

Q: What is your shipping policy?

A: We usually ship within two days. An order may be placed on hold if there are issues with verifying your payment information, or if there are warning signs for credit card fraud. We only ship to physical addresses; we do not ship to PO Boxes

 

Q: Is my credit card information secure?

 

A: Yes, we use SSL (Secure Sockets Layer) to secure your credit card information via encryption. In addition, we will never request a credit card number or your account password via unsolicited e-mail or telephone call.

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